Limits you set yourself

Bassbet Casino responsible gambling: a pastime with limits you choose

Play is for players aged 18 and over, and every Bassbet Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit now

Curaçao Gaming Control BoardLicensed OGL/2011/7491/835, operating since 2011 under Gaming Control Board Curaçao oversight with independent audits by BMM Testlabs and QUINEL.

Four facts

A pastime with clear edges, not a way to earn

This table settles the age, licence, helpline and contact point for any limits question.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2011/7491/835

Gambling Helpline Aotearoa0800 654 655

Limits questions[email protected]

On a long evening

Five controls that keep play a pastime

This section settles which tools your account holds and when each one earns its place.

Deposit limits

A cap on what you pay in sits in your account before play starts, and switching it on early keeps a good evening from drifting past your budget.

Loss limits

This one counts what a session costs rather than what it takes, so switch it on whenever you want a brake on chasing money back.

Before the clock runs away

A quiet nudge arrives while you are still in the game, and it suits anyone who loses track of the clock once the table gets busy.

Take a full break

Choose self-exclusion when you want a real break from this account, and it is set here rather than through any national register in New Zealand.

Mid-session reality checks

A reality check interrupts play to show where you stand, and it helps when you would rather see your session clearly than guess at it.

Setting a limit

A cap in place before the next session starts

Use this when you want a limit in place before the next session, not after a loss.

Profile settings, your account

Sign in and open your account settings from the profile menu, then check you are in your own single account before changing anything.

Before the first deposit

Inside settings, find the limits area where deposit, loss and session controls sit together; the tools are already there, waiting to be switched on.

Decide what worries you

Pick the control that matches your worry: money in, money lost, or time spent. Choose the one you will actually keep to.

Confirm the change saved

Save the change and read the confirmation on screen so you know the cap is live; if anything looks wrong, ask the support team.

Choose how long the pause lasts

I need a break today. The shortest step is a pause you switch on yourself. It locks the account for a set stretch, from hours up to a day or more, and play resumes only when that stretch ends. Start it in the account before the next session.

Shut the door behind you. Exclusion closes your access for a long stretch, and the door stays shut for the whole term you choose. You start it in your account settings, and the account cannot be used again until that term runs out.

Local help, no national list. New Zealand keeps no national register of excluded players, so the casino account is the place where access is closed. The Gambling Helpline Aotearoa answers too, free and confidential, at any hour of the day or night.

Support that costs nothing

Call someone who does this for a living

Our team answers around the clock, and these services pick up where a casino account cannot help.

Gambling Helpline Aotearoa

A free, confidential line for players and for the people who live with them, answered at any hour; text support is available as well, and nobody needs to give a name. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support, running 18 clinics around the country, open on weekday mornings through to late afternoon; relatives are welcome to call for themselves. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site that lays out the signs of harm, practical tips and a finder for local support, written for players and for their families. safergambling.org.nz

Is play still costing you only money you planned?

Noticing a sign early is cheaper than fixing things afterwards. None of this is a diagnosis, just a pattern worth naming; the first step is a cap in the account or a pause, set before the next session rather than after a loss.

Any of these sounds familiar, it is worth a second look.

Playing longer than you planned
Chasing money already lost
Borrowing to keep playing
Hiding play from people close to you
Feeling restless when you cannot play
Spending money set aside for bills
Play no longer feels like fun

Limits and exclusion

Questions that come up before a break

Answers kept short and plain, the same way Bassbet Casino runs every other part of your account.

Why do you check my age before I can play?+

Age confirmation happens once, at the start, because nobody under eighteen may open an account here. Photo ID is checked alongside your address and card image before play opens, and the three-file check usually clears within a few hours.

How can I help a family member who plays too much?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, which answers around the clock and also takes free texts on 8006. The advisors there speak to relatives as well as players, and the Problem Gambling Foundation runs free counselling through its clinics.

Can I close my account permanently?+

Yes. Write to [email protected] from your registered email address and ask for closure, and the account is shut for good rather than paused. A closed account cannot be reopened by you later, so think of it as the end of the road rather than a rest.

Can a self-exclusion be lifted before it ends?+

No. Once an exclusion is in place it runs for the whole period you chose, and no request shortens it. Choosing a longer stretch at the start is the safer reading of what you need.

What does a short pause change, and when can I play again?+

A pause locks you out of play while keeping your balance, history and verified details intact. When the pause runs out, play opens again on its own, with no request needed from you.