Withdrawals Without Delays

Bassbet Casino: Your Withdrawal Is Waiting on One Check

Every licensed operator must confirm who you are before money leaves, and our team reviews your documents in about 3 hours.

Start the check

Curaçao Gaming Control BoardLicensed OGL/2011/7491/835, operating since 2011 under Gaming Control Board Curaçao oversight with independent audits by BMM Testlabs and QUINEL.

You Just Tried to Withdraw

Your Details Under Review

Six lines settle who runs the check, how long it takes and when it becomes mandatory.

Checks run by

Bassbet Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2011/7491/835

Review time

3 hours

Required by

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four Moves

Send Clean Copies and Skip the Repeat

Four moves take your account from pending to cleared without a second round of uploads.

Flat, Lit, Whole

Photograph your ID flat on a table in daylight, with all four corners inside the frame. Glare across the photo strip is the single most common reason a copy gets sent back.

Show Your Address Clearly

Open a bill or bank letter dated within the last three months and capture the top half. Your name and street address must both be legible, so a utility app screenshot often falls short.

Card Copy Done Right

Obscure the middle digits of your card number and the security code, then photograph both sides. Leave your name and the last four digits visible so the method can be matched.

What Happens Next?

Once the three files land, the team works through them in about 3 hours. Keep an eye on your inbox during that window, since one blurred corner means a fresh upload.

Get It Right

Which Copy Proves What?

Clear file specs take the guesswork out of sending a copy that gets accepted first time.

Photo ID

ConfirmsYour name and date of birth

Must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you live now

Must showName, street address, recent date

Payment card image

ConfirmsYou own the method used

Must showName, last four digits, both sides

Before Your First Payout

Meet the Check Before Your Money Moves

Read this when a check appears on your account earlier than you expected.

Request Cash Out, Then Send ID

Because the licence requires identity confirmation before any payout leaves, the first withdrawal request is where the check lands. Photo ID plus proof of address clears it.

Your Details Clash With Your Papers

A surname spelled differently on a bank statement, or a card in another first name, forces a manual review of your account. Matching documents settle who the account belongs to.

More Room to Deposit, Proven Identity

Bigger limits mean we must be sure the play stays affordable to you, so a limit rise past your current setting brings an identity check. It is about affordability, not suspicion.

Decide Your Payment Route First

Switching to a payment method we have not seen before brings a fresh check, because each card or wallet must trace back to the same verified person holding the account.

Where Does My Deposit Money Come From?

Under our licence from the Gaming Control Board Curaçao, Bassbet Casino N.V. must check where player money originates. This review is routine and applies across the licensed market. Treat it as paperwork, not as a suggestion that you have done anything wrong.

Expect a short request naming what fits your own situation.

Recent bank statement pages
Payslip or employer letter
Tax return or income summary
Sale or settlement paperwork
Savings or investment record

Clear Copy Sent, Clean Copy Accepted

Sharp Enough to Read, Not Blurry. A phone held too far from the page loses the small print, and our reviewers cannot read a name or a date they cannot see. Rest your phone on a flat surface Shoot the whole page in daylight

Resend the Full, Unedited File. Anything trimmed or retouched reads as altered, so the whole sheet must arrive as the original issue left it. Send the untouched original file Include all four edges uncut

Replace the Expired ID First. Once the printed expiry has passed, the paper no longer proves who you are today, whatever else is still valid. Use a currently valid photo ID Photograph both sides of it

Five Minutes to Certainty

Answers on Proof, Timing and Repeat Sends

You will finish with the reason each step exists and who to email when one misfires.

Can I take the photos with my phone instead of scanning?+

Phone photos are accepted, and most New Zealand players send them that way. Keep the whole document in frame, in colour, and flat on a dark surface with the light coming from above. Blur and glare are the usual reasons a picture comes back.

Is there any way to skip the identity check before a payout?+

No. The licence held by Bassbet Casino N.V. makes the check compulsory before the first withdrawal is paid out. The same check can also be requested at registration or after your first deposit, so it is worth having the papers ready on day one.

Will I have to send my papers again after a few years?+

Probably yes. Expired documents or a new address mean a fresh copy, and routine reviews can prompt a repeat request. Saving the files at full size in your phone keeps the resend to a minute or two.

How quickly does the check clear once the files are in?+

Roughly three hours is the normal turnaround for a clean set, measured from the moment all documents arrive. Files that are cropped or out of date restart the clock, so a clear copy is the fastest route through.

Why is the casino asking where my money came from?+

The question is a routine part of the anti-money-laundering duties attached to the licence, and it applies to players across the board. A payslip, a bank statement or a sale record is enough in most cases. Nothing about the request suggests wrongdoing on your part.

What should I do if one of my files is turned down?+

Read the note attached to the refusal first, because it names the exact flaw, usually a corner cut off or a reflection across the number. Then email a corrected copy to [email protected] and you go back into the queue without starting over.